I just caught hold of this article from you, and I felt that it’s best we explain. Firstly, we truly apologize for any misunderstanding on this regard.

Let me clarify the case with Snow Leopard up-to-date program and why it was not actually available immediately.

Apple actually had this process ready only much later after Snow Leopard was introduced, and we were not made aware (or any of it’s other authorized partners/resellers anywhere else) that they had a process for up-to-date before the release of Snow Leopard.

This is why our AVE staff couldn’t inform you that there was such a plan before it was made available to us.

To complicate matters, when Apple launched the Up-to-Date program, it was only launched in major cities, and customers will have to fill up the UTD form Apple had online, and wait for 6-8 weeks for their UTD kit to arrive.

We felt this was quite long, and our customers had to be inconvenienced by these procedures, thus, we subsidized the retail pack (which is B$48 off the shelf), to only B$28 (same retail pack) for all our AVE customers that has brought a CPU from us after June 8th onwards. This subsidy was paid by AVE, and not by Apple, as a token to assist our customers.

We ran this program for 1 month, from Oct 1st to Oct 31st. We published this thru our usual mediums, and standees are also displayed at all our point-of-sale counters. This is for the Single User pack only.

Customers could still utilize the UTD program from Apple which, as you correctly stated, was listed at S$18 from Apple’s website, but will need to wait 6-8 weeks for the packs to arrive.

In light of this, and as good faith, if any of our customers out there that has bought a CPU after June 8th, 2009 and still have not utilized our subsidized UTD program above, do let us know, and we will extend the above to you for the month of February 2010.

We hope this clarifies the situation better, and should you need more info, do email us at info[at]ave.com.bn

Thanks!
[Soffian]

With that said I will most likely give it a while before installing, cause I’ve got some work stuff I rather not risk (even if the risk is minimal) an upgrade at the moment. As seen from the Enhancements an Refinements page there are general usability improvements as well as some new technology with would improve Snow Leopard but may take some time for applications to utilize it (Grand Central Dispatch & OpenCL). Mostly just evolutionary changes that are worth a cheap upgrade price.