eSpeed’s Speed on Demand

eSpeed’s Speed on Demand service is similar to the pay-per-view service on cable TV, Speed on Demand provides a pay per usage service for eSpeed users to increase their upload and download speeds for a period of time. The current offering allows users to boost their downstream bandwidth to 1Mbps or 2Mbps for a period of 1 hour. The typical eSpeed user would have eSpeed value surf plan which has 512kbps / 0.512Mbps download and 128 kbps upload speeds.
In order to activate the service, users will have to do the following

  1. Surf to the website or
  2. Sign into their account (username: telephone number, password: bill account number)
  3. Select the appropriate package and confirm
  4. The service should be activated and ready for the user to utilize it

Prices are:

  • B$0.90/hour : 1 Mbps download / 500 kbps upload
  • B$1.50/hour : 2 Mbps download / 600+ kbps upload

This service is great for the times when you need just a quick boost for instance to play online games, download things within a deadline, conference (video) calls and live streaming. I know this would have been great for my friends wedding streaming that I did 2 months ago.

A few things to note is that you can only activate the service in blocks of 1 hour. You will have to reactivate it every hour in order to extend the service. There will be no disconnection of any service when the time period expires, it will just but cut to the normal service. The username and password is far from secure. The username is the telephone number registered for the eSpeed service and the password is the account number that you get on your eSpeed bill. I would like to see something more secure than this as I believe this could be used maliciously to charge another persons eSpeed account. The account number is far from being a secure password as for payment of Telbru bills via online/telephone/ATM banking, the bill account number is used.

Note this service is currently offered to users that are using Alcatel Lucent modems, not the Huawei modems as of yet as mentioned in Starboykb’s post. If you do not use the Alcatel Lucent modem you will see a message saying “speed coming to you soon” and to call 121 for further details (as shown below), but no other added details.
espeed speed on demand website for non alcatel lucent modem users

This has led people, myself included, to believe that this Speed on Demand service is a big failure as in Starboykb’s post he mentions that he delayed his post for over 5 months waiting for Telbru to announce the service, and on announcement of the service it seems as if the website is down. There is no information that this is currently only available for Alcatel Lucent modem users. This in itself is bad on Telbru‘s public image as a majority of eSpeed Brunei users complain or have issues with their eSpeed service. My suggestions to Telbru would be to continually update their eSpeed Forum blog and/or provide means for people to ask questions and have an updated repository of FAQs. Even the advertisement in the papers gave the wrong URL for the website.

Speed on Demand advert with wrong URL

After calling 121 they informed me that if you are currently using a Huawei modem, you will have to switch to an Alcatel Lucent modem. However, in order to do this they need to switch a port on their side and that means that you will have to unsubscribe and resubscribe to the eSpeed service. The technician did mention that they will be conducting maintenance tomorrow night (Sunday 11th October) at 11PM and trying to upgrade the Huawei network to support this Speed on Demand service. So if all goes well Huawei modem users will be able to try this service on Monday. I asked the person for upload speeds of the 1Mbps and 2Mbps packages and I believe he tested it on the spot and reported them as 500kbps and 600+kbps respectively. It seems they don’t advertise the upload speeds for this service nor their current eSpeed service.

So all in all Speed on Demand seems like an interesting service with possibilities in the future for pay-per-view applications. Imagine Telbru having movies for rent that are accessible with this download speed, or something of this nature. This could lead to people trying to create content specifically for Brunei live streaming with pay-per-view licensing from Telbru. I for one will try this service out for any live streaming event that may come in the near future. The service itself opens up possibilities but I wonder if the PR itself will make more of a headline than the actual product.

Note: I would like to thank Hajah Ajijah Shanti (I hope that’s right) for allowing me to interview her at the Mall booth this afternoon

Update 1 (12/Oct/2009 am): From a Twitter conversation with tiongloong it seems that this service may be for subscribers on a different network to the older Huawei modem users. He says that he recently switched to an Alcatel Lucent modem 2 months ago but he can’t access the website. So perhaps Speed on Demand is only applicable for newer subscribers that are placed on a different network and since they are newer subscribers they have Alcatel Lucent modems. And to make things easier for the people at the roadshow the technical team just told them that it is for Alcatel Lucent modem users at the moment, not the Huawei modem users.

Update 2 (17/March/2010): Seems that only users with modem/router WAN IPs starting with 119 have access to the service

Update 3 (1/April/2010): I can confirm that the Speed on Demand page does load for 118.x.x.x, not sure about the 119.x.x.x as mentioned above. Perhaps the Telbru staff meant to say 118 but who knows maybe this is even a newer and different network. Review of Speed on Demand service will hopefully be done in a few days =)

TelBru / E-Speed Customer Service

My delayed Telbru / E-Speed story as promised here.

So I’ve had quite a bit of E-Speed issues since the Olympics and most of the time I just suffered with it but a few weeks ago I decided to file a complaint. I have to say I’ve had a pleasant experience with the technical support when they’ve come down to my place. Take it the first 2 times they came I wasn’t in, so I wasn’t sure what exactly they did if they did much at all. However from the past 3 visits when they came, I explained the exact problem to them face to face and they informed me of the possible issues and went about fixing it.

Apparently when the E-Speed was installed (a few years back) they didn’t do the job properly. My telephone line has phones upstairs and downstairs each with different connection points, and the upstairs connection was used for E-Speed via a DSL filter connected to the modem while the downstairs phone was left as is. This is NOT how it is supposed to be done because the connection downstairs is connected straight to the mains bypassing the DSL filter. The correct way is for the main connection from the telephone pole outside to be connected to a DSL filter and the telephone line output from the filter is supposed to be used for any telephone connections (both upstairs and downstairs).

The E-Speed people told me the wiring is a contractor issue which I should handle which is understandable since they did the telephone wiring in the house, which is fair enough. They did notice some noise in the telephone cable so they called up TelBru technicians who proceeded to change the cable from the telephone post to my house. E-Speed worked however only that night did I realize that the phone couldn’t make outgoing calls. So the next day I called them again and the TelBru technicians came over. I have to say the person who filed my complaint didn’t understand me too well as her description of my complaint was wrong (I’ve had other issues pertaining web hosting questions that the person on the help line really did not understand me and said that they’d get a technical officer to get back to me, but they never did, but alas that is another issue), but anyway I explained the issue of the wrongly wired connections to the Telbru technicians and they started fixing it without charge! After that I’ve been having a pretty good and steady Internet connection. So a big shout-out and kudos to the E-Speed and TelBru, let’s just get some better / more informed people on the telephone lines so as not to make mistakes. Imagine if I wasn’t home and they tried to fix the problem described which was wrong and thus wasting the time of everybody. So let’s just hope Brunei strives for better customer service in all departments and places because I’m pretty sure that we all know we need it

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