September 1st brought a UNN upgrade and now our telcos DST, Imagine and Progresif have updated their home broadband plans. Below is a summary of the changes for each telco and the latest plans
Pick My Provider https://bruneigeekmeet.com/pmp updated to help pick which provider could suit your needs (view old plans here)






Summary
DST
- Straightforward upgrade: same price but with either more data (100GB) or faster speed
- Good
- Webpage seems to have all necessary information
- Simple 5 price points and decide if you want more data / more speed
- Bad
- 2 year contract
- No Nationwide WiFi
- Ugly
- No real “Unlimited” plan as all plans are throttled after a certain data usage
- Extra data only being 100GB feels small and doesn’t feel like it differentiates enough between
- Message is confusing
- saying all plans have 100Mbps but there are plans with less than that
- most plan details show a breakdown based on 100Mbps then “Other plans” then “Unlimited” instead of showing the 5 price points
Imagine
- Upgrades in general get extra data and extra speed benefits
- Good
- Actual unlimited plans
- Nationwide WiFi and explicitly mentioning multiple device support
- Bad
- 1 or 2 year contract
- Unclear throttling info for data based plans (should be same as previous of limited to 1Mbps)
- Ugly
- Dowgranding plans once contract runs out and not directly mentioned on main page
- Online chat system is not great and got no response (previous chat system was better)
Progresif
- Consolidated plans typically with more data / speed at same price
- Good
- No contract needed
- Actual unlimited plans
- Nationwide WiFi access
- Has 100GB for $10 data add-on with long 60 days validity
- Bad
- Some lower plans now pay more
- Unclear throttling behaviour for data based plans (had to ask them as not on website)
- no Internet for “Entry-Level” plans
- limited to 512kbps/1Mbps for the rest (was told 2 different values from 2 different sources)
- $10 line fee now for all plans
- Online chat system is not great and got no response from multiple messages sent
- Ugly
- Now with excluding $10 line fee
- Feels like they are the same as competition and lost an edge
- Adds confusion for previous customers where it was previously included in the plan
- So it is less “Simple keeping”(one of their advertised phrases in the past)
- Now with excluding $10 line fee
Details
DST



- Comparing to previous plans
- In general same price but with either more data (100GB) or faster speed (so you only get 1 benefit)
- Exception: Infinity 38 will get faster speeds when choosing more data (previously 20Mbps now 50Mbps)
- 5 price points and each has an option for supersize (more data) / superspeed (faster)
- I did not understand this until I saw the following sign at a store

- Nationwide WiFi not available
- Have asked several times over the past year or two and got answers from not knowing anything to “not launched yet”
- 2 year contract
- Instagram comments people asking for MOBI changes (people more interested in mobile or plan changes relatively straight forward or both)
- Links
- Plan details https://dst.com.bn/infinity-plan/
- Instagram post mentioning all plans are 100Mbps https://www.instagram.com/p/Ch8tRRoJVhA/
- Instagram post showing all plans https://www.instagram.com/p/CiO8q1BLxhI/
Imagine


- Comparing to existing plans
- Upgrade gives 100GB more with faster speeds at same price
- Exception: 1.6TB data plans quota has no data change but $4/month cheaper
- When plans are out of contract you get less data / slower speed
- Based on their Instagram post as could not find an info on their website
- 800GB quota and lower: less data
- 1.6TB data: less speed (100Mbps -> 50Mbps, 200Mbps -> 100Mbps) and $4/month extra
- Unlimited data: plans less speed (100Mbps -> 50Mbps, 200Mbps -> 100Mbps)
- To keep 200Mbps extra $200/month
- There is mention of less data in Broadband FAQ but no details
> WHAT WILL HAPPEN IF MY CONTRACT PERIOD ENDS?
> You will automatically be moved to a no contract plan, but with less data. There will be no changes to your monthly rental. To continue enjoying more data, simply renew your contract to 12 or 24 months.
> HOW LONG CAN I STAY UNDER A NO CONTRACT PLAN?
> You can stay for as long as you wish. However, you will enjoy more benefits i.e. more data or savings when you renew your contract.
- Based on their Instagram post as could not find an info on their website
- Nationwide WiFi available
- Has real unlimited connection
- Data based plans should throttle on exceeding data
- No mention in website, had to ask in person and they did not know the speed
- Likely 1Mbps as was previously
- 1 or 2 year contract
- Online communications not so great
- Thier ima chat system has had a downgrade since the last time I used it
- Says “Type a message” but you have to click buttons as they have disabled actual chat?
- Personal identifiable information is sent in the clear in the address bar
- Never got a response
- Instagram direct message reply took 23 hours
- Thier ima chat system has had a downgrade since the last time I used it


- From Instagram comments, people confused about new pricing
- Links
- Plan Details https://imagine.com.bn/personal/broadband/
- Broadband FAQ https://imagine.com.bn/support/broadbandfaq/
- Instagram post announcing the new plans and comments people confused with pricing https://www.instagram.com/p/Ch_DTumBTfF/
Progresif

- Consolidating multiple plans to single new plan
- Comparing to previous plans
- In general twice speed and slightly cheaper
- Lower tier previous plans now pay more
- Previously: One Home 50GB @ 20Mbps for $30 / One Home 250GB @ 20Mbps for $38
- Now: Fibre 125GB @ 50Mbps for $35 / Fibre 250GB @ 50Mbps for $45 (Data add on 100GB for $10 valid for 60 days)
- Now all prices **exclude** $10 line cost
- No contract required
- Nationwide WiFi available
- Was told in store that it is only for a single device and multiple devices can be registered but needs to be done in store
- Online communications not so great
- Thier “Ask Tia” chat system has never given me a response
- Prior to this recent upgrade it just said “Message sent” so I presumed it was an email and I would get a reply. Never received one
- This time around it loads a chat interface but still I never got a respons
- Instagram direct message reply took 31 hours


- From Instagram comments, people confused about new pricing
- Links
- Plan Details https://progresif.com/fibre/
- Instagram post announcing the new plans and comments people confused with pricing https://www.instagram.com/p/Ch8eQ0qoqvA/