Google Support. Where are you?

So my Nexus 4 started acting up 2 weeks ago: the left section of the screen doesn’t respond to touch: essentially anything between the vertical red and blue lines is non-responsive to touch. Watch the video to see it in action.

Screentouches

So I called Google and they advised to do a factory reset, which I did 8 days ago, and proceeded to reply the email I got for my case (which I still have no reply as of today).

Google Case Email

So I gave them a call the following day, which they told me that my device is still under warranty and that their “Termination Team” would get back to me. It’s been a full week since I called them and they have yet to get back to me. 

Call to Google

A twisted idea that came to mind, is that the longer they make me wait, the more chances I have for accidentally dropping my phone and getting it cracked or something that puts it out of warranty, and thus my wanting to document my perfectly fine looking phone (i.e. not physically damaged) just in case they were to try pull this stunt if I do accidentally drop it (I am being too paranoid aren’t I?).

But anyway, Google support, where art thou? Can you please terminate me/my Nexus 4 in a good way?

 

P.S. If Google support is having manpower issues, I wouldn’t mind helping them out to ensure customers aren’t getting left waiting for a week without a response.

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