After my last post on Google’s Support, I gave Google another call and thankfully William managed to further process my support ticket: he said that it was lodged and escalated but there wasn’t any updates on it.
He asked me to check my Google wallet billing and shipping address and after some verification with him, that it would be processed accordingly. He was saying something along the lines that it takes 2 days for the system to get updated after changing my billing/shipping address and it would then be processed. But alas still nothing.
Is this what customer support is meant to be? The customer having to manually follow up on things only to get things done?