So after the last post, I followed up with an email to Google Support and this time there was a response within 30 minutes, with the RMA details as below (full email). Hurrah!
2 days later I got my replacement device. Double hurrah! Backed up and restored data to the new device and on to returning the old device
Packing the device on Friday 29th and re-reading these directions, I realised that I didn’t get any confirmation email nor shipping labels. Cue a another call to Google support and Google Support lady (first one I’ve spoke to, previous 2/3 calls have all been guys) says that they don’t email shipping labels to Australia and that the courier man should have it.
Courier man never came yesterday, so retried requesting another return request today and got a “Collection for given RMA Number has already been requested”. So yet another Google Support call….
After my last post on Google’s Support, I gave Google another call and thankfully William managed to further process my support ticket: he said that it was lodged and escalated but there wasn’t any updates on it.
He asked me to check my Google wallet billing and shipping address and after some verification with him, that it would be processed accordingly. He was saying something along the lines that it takes 2 days for the system to get updated after changing my billing/shipping address and it would then be processed. But alas still nothing.
Is this what customer support is meant to be? The customer having to manually follow up on things only to get things done?
Phone, Laptop, Tablet: All clicked on the same ‘address’ link from Android Australia MeetUp page and the Nexus 4 location is incorrect (Nexus 4 and Nexus 7 opened the link from the Meetup app, while the laptop from the webpage)
When opening the webpage link in Chrome for Android on both the Nexus 4 and Nexus 7, they both report the same incorrect place! So the Nexus 7 has changed marker positions…
And now loading the link in the Meetup page on the Nexus 7 goes to the wrong location
This is strange as a couple of months back, I had a similar situation shown below. The weird thing here is that both screenshots taken on Nexus 4s: just different ones (and obviously the one that didn’t work was mine!). Though taking a closer look shows that the non-distinct grey circle indicates the correct location. But why are the views so different? But whatever it is, all I know is that Google Maps has